FAQs

Q1: What kind of products do you sell?
We specialize in high-quality gadgets, accessories, and tech solutions designed to make your life easier and more enjoyable. Explore our range of smart home devices, car accessories, mobile gadgets, etc.

Q2: Do you have a physical store?
We are an online-only store, allowing us to offer competitive prices and convenient shopping from anywhere.

Shipping and Delivery

Q3: Where do you ship to?
We currently ship across the UAE.

Q4: How long does delivery take?

• Shipping: [2-3 business days].

Q5: How much does shipping cost?
We do not charge shipping cost.

Q6: Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

Orders and Payments

Q7: What payment methods do you accept?
We accept only Cash on Delivery (COD).

Q8: Can I modify or cancel my order?
You can modify or cancel your order within [24 hours] of placing it. Please contact our support team at innovastechstore@gmail.com for assistance.

Returns and Refunds

Q9: What is your return policy?
We accept returns within [7 days] of delivery, provided the item is unused and in its original packaging.

Q10: How do I request a refund?
To request a refund, contact our support team with your order number and reason for return. Refunds are processed within [15 business days] after receiving the returned item.

Product Questions

Q11: Are your products under warranty?
Yes, most of our products come with a 1 Year warranty. Warranty details are mentioned on individual product pages.

Q12: What should I do if I receive a defective product?
We’re sorry for the inconvenience. Please contact us within [7 days] of receiving the item, and we’ll arrange for a replacement or refund.